The Balancing Act: Managing Mental Health in Hospitality in New Zealand

In the heart of Aotearoa’s bustling hospitality world, where the energy is as electric as a Saturday night rush, there’s one conversation we can’t afford to sideline—mental health and well-being. Let’s be honest: our industry, as exhilarating as it is, comes with its own set of challenges. The long hours that often stretch into the night, the high-stakes pressure of service, and the constant demand to be on your A-game can take a toll on even the most seasoned pros.

I’ve seen it all, from the frenetic pace of managing high-energy hotels to steering the ship at Hospo HR. I’ve witnessed firsthand how the pressures of this industry can weigh heavily on our mental health. But here’s the good news: we’re not just stuck in rough seas. As an ambassador for The Burnt Chef Project—an initiative that started in the UK and is now making its mark in New Zealand—I’m all about finding ways to lift our team’s spirits and keep them sailing smoothly.

Understanding the Terrain

Let’s face it: hospitality isn’t a walk in the park. The seasonal ups and downs, managing a team as diverse as our guests, and the unpredictable nature of the job all contribute to unique mental health challenges. Ignoring these issues isn’t just unwise; it’s unacceptable. Addressing them head-on isn’t just beneficial—it’s absolutely essential for the health of our teams and the success of our venues.

Stepping Up: The Employer’s Role in Mental Health

Creating a workplace that genuinely supports mental health goes beyond the occasional “How are you doing?” It’s about fostering an environment where everyone feels valued, supported, and heard. This means putting solid mental health frameworks in place, making sure professional resources are easily accessible, and showing your team that their well-being is a top priority. It’s on us, as leaders, to create a culture where mental health is as important as service excellence.

Practical Moves for Well-being

Open Communication and Regular Check-Ins:

Sometimes, all it takes to prevent a crisis is a simple conversation. Whether it’s grabbing a quick coffee or sitting down for a more formal chat, these moments can help spot issues before they snowball.

Work-Life Balance:

Yes, long shifts are part and parcel of our industry, but that doesn’t mean we can’t help our teams manage their work and personal lives better. Offering flexible scheduling can make a world of difference, helping staff juggle their commitments without burning out.

Professional Growth:

Investing in training, like mental health first aid, not only equips your team with valuable skills but also reinforces your commitment to their well-being. It’s about showing that you care about them as people, not just as employees.

The Burnt Chef Project: A Beacon of Hope

The Burnt Chef Project may have started in the UK, but its mission to break the stigma around mental health is quickly gaining traction here in New Zealand. With a wealth of resources and a supportive community behind it, The Burnt Chef Project is helping us build a culture of care in our industry. By embracing these resources and making them our own, we’re not just part of a movement—we’re leading it.

Why a Mental Health-Focused Workplace Makes Sense

Prioritizing mental health isn’t just the right thing to do—it’s smart business. Venues that are known for their supportive work environments naturally attract and retain top talent. And let’s be real: happier, healthier teams are more creative, more productive, and deliver better guest experiences. All of this translates to a stronger bottom line and a reputation that guests and staff alike will rave about.

Final Thoughts: Let’s Keep the Conversation Going

Supporting mental health in hospitality isn’t a one-time fix—it’s an ongoing journey. With allies like The Burnt Chef Project, we’ve got the tools and inspiration we need to keep improving. By taking proactive steps to bolster mental health in our workplaces, we’re not just improving our teams’ day-to-day lives; we’re setting a new standard for the industry here in New Zealand.

To all my fellow hospitality leaders, let’s make mental health support a cornerstone of our operations. Together, we can create a culture where everyone feels valued and ready to thrive, driving our industry to new heights—one heartfelt conversation at a time.

Cheers to health, happiness, and a brighter future for us all!

P.S. Want to learn more about The Burnt Chef Project and discover how you can support mental health in your establishment? Dive into their resources and join the movement today.